Sub Banner Job Image

Specialist Services Team Leader

  • Location

    Lancashire

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    Salary negotiable DoE

  • Contact:

    Michelle Brightly

  • Contact email:

    mbrightly@bridgerecruitment.co.uk

  • Job ref:

    VR/04992

  • Published:

    23 days ago

  • Expiry date:

    2023-12-16

  • Startdate:

    ASAP

​Role: Specialist Services Team Leader

Salary: Salary to be discussed at interview stage, plus car allowance - company only operates a car allowance scheme, 10% bonus twice a year, flexible working hours, enhanced maternity/paternity pay, subsidised gym membership, genuine career opportunities and ‘promote from within’ culture, continuous training and personal development programme, Employee of the Quarter plus annual Awards and regular company-funded social events throughout the year

Job Status: Permanent/Full-Time

Location: Greater Manchester and surrounding areas - may be required to travel to areas within the North

Vacancy Reference: VR/04992

​

Role Description:

Bridge Recruitment is currently networking for a Specialist Services Team Leader to join the Team of one of our clients, a well-established company which has been operating within the cleaning industry for over 20 years and has seen significant growth within that time. As Specialist Services Team Leader you will be required to manage the day-to-day operations of the service delivery team, and provide excellent customer service at all times. The ideal Specialist Services Team Leader will have proven experience in a similar role, with excellent organisation and leadership skills.

​

Responsibilities:

  • Manage the day-to-day operations of the team who work on service delivery

  • Train and coach team members

  • Provide excellent customer service at all times

  • Address concerns in a fast manner and come up with ways to mitigate other problems that may arise

  • Ensure compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care

  • Provide leadership, support and guidance with regards to service solutions

  • Maintain a high level of knowledge about company services

  • Responsibility for reactive works

  • Schedule and supervise operations / allocating jobs such as window cleaning, deep cleans, emergency cleans etc

  • Ensure compliance with regulations

Requirements:

  • Proven experience as a team leader or supervisor

  • Good PC skills

  • Excellent communication and leadership skills

  • Organisational and time-management skills

  • Decision-making skills