Role: Regional Manager
Salary: £45k plus package
Job Status: Permanent/Full Time
Location: London
Vacancy Reference: VR/04634

Role Description:
Our client, a well-known and established company offering Facilities Management services such as cleaning, security, maintenance and front of house to organisations up and down the UK. A trusted provider, they are now looking to appoint a Regional Manager to join their team. As Regional Manager, you will be looking after seven sites focusing on TFM with a soft service bias. You will provide leadership and direction within the region, to ensure that the company standards and policies are followed and maintained. The ideal Regional Manager will have experience of working in a customer facing environment, will possess relevant Health and Safety qualifications and will have outstanding leadership skills.

Responsibilities:

• Responsible for delivering operations and profit plans to budget through successful leadership, organisational plans, customer service, and outstanding execution of all strategies, consistently across all locations
• Work with Clients and FMs to develop and secure budgets to ensure successful operations in the field. This includes, but is not limited to, identifying operational costs, consulting on methods of budget negotiation, regular and minuted meetings with Clients and FMs to discuss and present financial updates and requests; assist FMs with their overall budgetary strategy and ensuring regional development and impact reporting is achieved throughout the region in a timely manner
• Provide leadership and direction. This includes, but is not limited to, conducting annual performance reviews, reviewing annual performance reviews conducted by FMs, and conducting performance counselling as needs arise
• Understand and manage the business by effectively using MI reports, assessing individual results, and developing specific actions directly related to securing contract renewal, consistently across all locations
• Accountable for ensuring that trends of underperformance are formally addressed, with clear and documented performance improvement plans
• Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment, and inspiration, which leads to an emotional and loyal brand/ customer attachment, maintaining trusted advisor status
• Set high expectations for results and hold the site management team accountable for the measurable KPI scores
• Interaction with and maintenance of, company IT systems for internal and external stakeholder requirements
• To ensure operations are delivered in line with the company accreditation requirements, i.e., ISO:9001, 14001 and 45001, SIA ACS
• Full compliance with company operational platforms
• Total compliance with statutory requirements related to the respective client service provision
• Ensure the overall people plan of the region reflects high standards, succession planning, coupled with consistent mentoring and people development
• Understand and administer the HR policies and procedures and ensure compliance with them, consistently
• Responsible for consistent and effective communication of the company objectives to all site management teams

Skills and Experience: 

Good experience of working within a customer facing environment is a requirement for this position along with exceptional people management and administration skills. 
Specific competencies within this general requirement include the following: 

• Able to demonstrate a passion for your people, their development and wellbeing
• Ability to articulate thoughts into clear and concise written and verbal communication
• Outstanding leadership skills, inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
• Competent industry knowledge
• Excellent time management organisation and focus on ability to prioritise and multi task, with ability to focus on detail
• Experience at management level within facilities
• Relevant H&S Qualification (IOSH, NEBOSH etc.) 
• IT literacy skills in MS Outlook, Word, Excel, and PowerPoint
• Demonstrated passion for the brand