​Role: Operations Director

Salary: £60k-£70k plus package

Job Status: Permanent/Full-Time

Location: London

Vacancy Reference: VR/04833

Role Description:

Bridge Recruitment are currently looking for an Operations Director to join the Team of one of our clients, a growing company with extensive knowledge in the cleaning sector, providing services nationwide. As the Operations Director, you will be responsible for managing the day-to-day operations of the facility, ensuring that all services are delivered to the highest standards. The idea Operations Director will have relevant experience in a similar role with a proven track record of working within a soft services environment.

Responsibilities:

• Operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contract

• Provide leadership, inspiration, and control in each aspect of contract delivery

• Have full budgetary responsibility for allocated contracts

• Deliver a contract built on leading-edge technical engineering standards, solutions and technology

• Deliver a contract that achieves 100% statutory compliance, KPI adherence, and critical engineering asset framework to protect and enhance customer assets

• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration

• Establish contract performance management procedures including targets and reporting mechanisms

• Provide leadership, inspiration, and control in each aspect of contract delivery across 300+ sites across London

Requirements:

• Experience of working in a similar role for a Soft Services / Facilities Management service provider

• Extensive experience at Senior Management level running Soft services and/or facilities management contracts

• A decisive individual with the ability to work well under pressure

• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

• Self-motivated and enthusiastic, with good time management and leadership skills

• A creative thinker, with the ability to develop a solution as well as analyse the problem

• Strong commercial acumen, with the ability to identify new opportunities and drive growth on the site

• Develop and implement strategic plans for the site, working closely with the client to ensure that their requirements are met

• Manage the financial performance of the site, ensuring that all budgets are met and that appropriate cost controls are in place