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Head of Cleaning

Head of Cleaning

  • Location

    Kent

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £50-55k

  • Contact:

    Michelle Brightly

  • Job ref:

    VR/04632

  • Published:

    over 1 year ago

  • Expiry date:

    2022-09-07

Role: Head of Cleaning 
Salary: £50 - 55k  
Job Status: Permanent / Full Time 
Location: Kent 
Vacancy Reference: VR/04632
 
Purpose of the Role:
  • The Cleaning Manager is responsible for the implementation of the strategic direction for the cleaning operations on site, to ensure the highest standards for all guests and brand partners
  • As Cleaning Manager, you are to ensure that contractual obligations are fulfilled to an exceptional cleaning standard to both Internal and External areas.
Key Accountabilities:
  • Responsible for all day to day aspects relating to the Cleaning of Internal mall areas, service washrooms, car parks, all external areas including waste/ recycling service yards as per the contract specification
  • To be responsible for all subcontractor management for the department, including required compliance elements, the output of service delivery as well as conduct on site 
  • To manage the cleaning budget avoiding an overspend situation, whilst ensuring that the service is delivered appropriately and driving efficiencies through continuous improvement strategies
  • The output of the cleaning service delivery must achieve a high standard that is reflected in both the client’s and KPI’s. Monitoring of service standards are to be demonstrated through high scoring in quality auditing as well as through guest feedback
  • Complete weekly site tours to ensure the site standards are maintained and identify improvements
  • All cleaning related equipment/ assets are to be maintained to a good working order as well as safety checked to enable use and available to the staff for use to complete the tasks assigned to them. Replacement and enhancement of cleaning equipment is to be forecasted and supported by appropriate business cases
  • All cleaning consumables are to be managed and provisioned to enable use by staff to execute all tasks
  • The CAFM system is to be updated and monitored regularly to ensure that it has the relevant tasks on an appropriate schedule to achieve the cleaning specifications
  • Act as a role model for people management. Ensuring company processes are followed and that objectives are clear, to enable pro-active management of performance through the company appraisal system at all levels, whilst ensuring that the team are developed to support succession planning
  • The cleaning team are to always present to a high standard, in all conditions and all tasks, both on the mall and in the external areas. Non-conformance to the company grooming guide will be addressed appropriately. This includes the presentation of their equipment
  • Ensure there is always appropriate supervisory attendance on site for the cleaning team
  • To provide sufficient labour through effective rota management for all tasks required within the service provision against the footfall of the centre. This includes a robust absence management process as well as vacancy management.
Responsibilities:
  • Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with the Operations Manager
  • To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan
  • Fulfil reasonable tasks or requests from senior management
  • Be prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company
  • Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire, and COSHH. This will include awareness of any specific hazards in the work place
  • Ensure there is a member of the management team on site during business hour and on call during their duty manager shift
  • Follow client/ company guidelines with regards to the identification and reporting of health and safety hazards
  • Ensure training of both internal and external requirements are met and completed
  • Work alongside the other Heads of Departments to provide a seamless service to the client
  • Monitor the flow of information to your direct reports to ensure they are fully aware of nonconfidential plans
  • Maintain confidentiality in all aspects of client and staff information
  • Drive continuous improvement activities across all disciplines and aspects of the business
  • Liaise with Brand Partners as and when required to
  • Provide reports to senior leadership, the client and their 3rd parties when required.