Facilities Manager

Facilities Manager

  • Location


  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Daniel Tanner

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Role Description: 
Facilities Manage required to ensure the consistent provision of soft and hard services for a large retail outlet, overseeing the activities within Security and Housekeeping, Guest Services, M&E and providing site Duty Management cover. The role will involve the day to day management of security and housekeeping including Health, Safety and Statutory Compliance and operational delivery of the day to day business. Also, the role will require to offer support to the Maintenance Manager depending on the task.
Working with key partners to ensure the safety and security is of the highest priority along with providing an excellent customer experience for all visitors as is building relationships with relevant stakeholders to optimise communications as well as implementing continual improvement and innovation. The role is a pivotal link in the senior Management Team and as the most senior representative on site the holder will be the main point of reference for the Client. You will need to be a commercially competent, enthusiastic and flexible individual who will create a positive working culture and drive the teams to success.
Key Responsibilities:
  • To manage the delivery of Security and Housekeeping and Guest Services and to act as a support function for the provision of Maintenance services on site, ensuring compliance, budgetary control and continuous improvement
  • Continually oversee the departments Managers/ Supervisors to ensure staff are deployed appropriately to meet the needs of the business and ensuring that internal communications are thorough and understood
  • Guide and develop the Housekeeping Supervisors to ensure that Estate is always presented to the very highest standard 
  • Ensure that all procedures and routines are clearly communicated and carried out in a professional and timely manner
  • Take ownership of the Waste Management processes and develop ‘green’ initiatives in line with the developing needs of the business and considering changes to legislation
  • Briefing, de-briefing and training in line with operational requirements across all service lines
  • Have an understanding and be able to guide tenants on all relevant security options within a retail environment to ensure the security of their stock and personnel
  • To perform any specific investigations as may be requested by senior management
  • Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks
  • Take a lead on communications internally and to the tenants with regards to threats from terrorist agencies, ensure that the information distributed is appropriate and timely and deliver any specific training as required or advised
  • With the Security Shift Managers build relationships with all relevant external agencies including the Metropolitan Police and Borough Commander/ Team, the CTSA, Fire brigade and Ambulance Service
  • Responsible for identifying and reporting Health and Safety issues on site and monitoring tasks through the clients H&S on-line tool
  • Take ownership of the Estates emergency response procedures, ensure they are relevant, and all parties are fully trained and able to respond
  • Work with the Maintenance Manager to ensure that a robust permit to work system is in place and all contractors on site are managed in line with the business and client expectations
  • Look for any opportunity to innovate and reinforce the LDO as the best in class and industry leading
Essential Skills:
  • Experience of managing housekeeping and security services in a busy public place
  • Knowledge and experience of anti-terrorism detection and crime prevention best practices
  • Operational experience of managing critical incidents in a fast paced and pressurised environment
  • A minimum basic understanding of hard services, with experience of managing sub-contractors
  • Strong and inspirational Leadership skills with advanced communication and negotiation abilities
  • A committed team player who leads by example and is prepared to “go the extra mile” to support and grow the business
  • Well organised, keen to work on own initiative and eager to take on responsibility
  • Good all-round understanding of delivering facilities management
  • Experienced at managing, influencing and operating within a multi-client/ contract environment
  • Financially aware with strong commercial focus applied within a large organisation
  • Capable of managing change quickly and efficiently whilst maintaining effective service provision
  • Good interpersonal skills and an ability to establish credibility quickly
  • SIA licensed. NEBOSH/ IOSH Trained
  • Experience of working in a retail environment
  • Well-developed IT skills