Facilities Coordinator in Lyon | Bridge

Our Client is a Global brand in the facilities management industry, they now operate in over 30 countries. Their client base includes leading global brands and they have excelled in securing repeat business through the establishment of long-term relationships which is based on high performance and customer focus.

Role Description:

Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
Complete the Monthly Report, audits and compliance requests and execute projects and minor works in the Miribel site.
Effective communication and reporting on all service lines to the client (communication will be in both French and English).
Manage Supplier contracts, ensuring quality services, value for money and innovative service is provided.
Management and control of budgets, financial targets and financial processes, producing timely and accurate reports.
Oversee the delivery of small project works, including moves and churn
To maintain Client business continuity at all times
Prepare, manage and review Business Continuity Plans and actively participate in Client’s BCP and Disaster Recovery Plans
Undertake contractual, compliance and technical audits to Supplier Services
Customer satisfaction is to be maintained at the highest level by providing high quality and pro-active service.
Adhere to and promote organisational values
Check and control all tickets SLA and feedbacks gave to requesters. Monthly check Concept status.
Inform and meet the Stakeholders on a weekly basis
Effectively and accurately communicate relevant information and business communications
Communicate ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.