​Role: Dual Service Manager

Salary: £45k

Job Status: Full Time/ Permanent

Location: Kent

Vacancy Reference: VR/05434

Role Description:

We are recruiting on behalf of our client for an experienced and proactive Dual Service Manager to oversee Cleaning and Security operations at a shopping centre in Kent.

This is a hands-on leadership role responsible for managing onsite teams, maintaining high operational standards, and ensuring a safe, clean, and welcoming environment for customers, tenants, and colleagues.

The successful candidate will have strong people management experience within a retail, security, or facilities management environment and be confident managing performance, compliance, and day-to-day service delivery.

Key Responsibilities:

• Manage and lead onsite Cleaning and Security teams to ensure high service standards are consistently delivered

• Allocate duties and support onsite supervisors and colleagues to meet operational requirements and customer expectations

• Oversee payroll and rota management across both departments

• Conduct HR-related processes including investigations, probation reviews, appraisals, and wellbeing check-ins

• Ensure KPI targets are achieved and provide accurate reporting for customer and asset meetings

• Monitor cleaning standards through regular audits and inspections, implementing improvements where required

• Deliver inductions, toolbox talks, refresher training, and ongoing coaching to team members

• Maintain compliance across Health & Safety, COSHH, and company procedures

• Manage recruitment, absence reporting, and staffing levels to ensure contracted hours are fulfilled

• Maintain positive relationships with the Centre Management team, tenants, and wider stakeholders

• Manage budgets relating to equipment, stock control, and holiday planning

• Ensure all machinery and equipment are safe, compliant, and fit for use

• Promote a positive team culture focused on performance, professionalism, and customer service

• Ensure a safe environment is maintained for the public, tenants, and staff at all times

About You:

To be successful in this role, you will ideally have:

• Previous experience managing large Cleaning and/or Security teams

• A good understanding of the retail or shopping centre environment

• Strong leadership and communication skills with the ability to engage at all levels

• Experience working to budgets, deadlines, and KPI targets

• Good working knowledge of Health & Safety legislation

• IOSH Managing Safely qualification (preferred)

• Strong IT skills and confidence using reporting systems

• A collaborative and supportive management style

• SIA licence and CCTV licence (preferred)

• First Aid qualification (advantageous)

You will also be able to demonstrate excellent customer service skills, strong organisational ability, and a commitment to maintaining high operational standards across the site.

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