​Role: Contracts Manager (Soft Services)

Salary: £37k-42k plus travel card, 25 days holiday plus BH, commission for new business etc.

Job Status: Permanent / Full Time

Location: Hampshire / Berkshire

Vacancy Reference: VR/04739

Role Description:

Our client is an organisation who really contributes and commits to positive change. They are a contract cleaning service provider which values its people, the planet, its partnerships, and its productivity. They are a Living Wage only service provider and will work only with organisations that recognise the value in supporting this initiative.

They have a positive culture and are an organisation that invests in its culture and teams and should be recognised as an employer of choice due to their high standards.

They are growing their team and are recruiting a Contracts Manager to build on client relationships, maintain standards and lead by example. Managing a number of sites across Hampshire and Berkshire. They are looking for an individual who want to make a success of their careers and become future leaders within the organisation.

Responsibilities:

• Ensure that service delivery is of the highest professional standard.

• Arrange monthly (minimum) minuted (preferred) meetings with all clients and advise them of opportunities to introduce best practice (ideally with a positive environmental impact) and ideas to improve the cleaning service.

• Provide Service Level Agreements (SLA’s) and monthly client visit reports as required for regular review with the Head of Operations.

• Wherever applicable measure performance indicators to ensure standards are constantly maintained / improved.

• Enhance service to clients by identifying one added value innovation / suggestion per month

• Identify clients’ needs, staff, and operational requirements

• Achieve annual and monthly profit targets

• Manage all expenditure to the agreed budget limits with no detrimental effect on service delivery

• Ensure all contractual commitments are honored and if there is any failure be the first to advise the client. Any complaints must be brought to the attention of the Head of Operations, logged in accordance with the quality system and remedied in a timely and effective manner.

• Ensure that there are no business losses.

• Monitor labour turnover, absenteeism and performance standards within the are/ region and assist in the recruitment of staff to minimise the leavers so that annual staff retention is greater than 60%.

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You must have;

• Worked in a corporate cleaning environment

• Attention to detail

• Led teams across multiple sites

• Proven leadership qualities

• A clear vision of your career path

• Excellent written and verbal communication skills.

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