Help-desk Administrator

  • Full Time/Permanent
  • London
  • Posted 1 week ago
  • Salary: £ 23,000 - £28,000
  • Reference: 03620

Our client is a fast paced central London based Maintenance Company in the luxury retail sector providing a comprehensive service to customers. The services includes a full range of Hard FM and they are looking for a proactive self-starter with high standards of attention to detail and able to work in a very high pressured environment. The successful applicants must be able to work well in a team as well as on their own. As a lot of the job is dependent on the team communicating with each other to coordinate and assist with works, they must also know how to work alone to effectively manage their own brands/client’s requests.

Role Responsibilities:

  • To raise and issue out reactive calls received via email, telephone and fax
  • To chase for relevant works updates and relay to clients accordingly
  • To source and order materials according to engineer/contractor requests
  • To issue works and purchase orders out to engineers and sub-contractors
  • Produce reports as and when required
  • Contractor invoice processing
  • To update internal and external client systems with relevant notes and job status updates
  • To seek financial uplifts form clients to complete works that over-run purchase order maximum spend
  • To compose and issue out quotations for additional works
  • Site visits to review engineers/contractor’s repairs
  • To assist team members and management as and when required

Qualifications and Experience:

  • Proficient in the use of Microsoft packages (especially Word and Excel)
  • Previous experience within a high-pressure environment – Advantage
  • Previous experience/exposure to the facilities maintenance industry
  • Previous experience dealing with high end/high profile clients
  • Self-motivated and able to use own initiative
  • Candidates that have a strong academic background; education to a degree level is desirable
  • Excellent organisational and time management skills

Skills and Personal Qualities:

  • Full attention to detail
  • A high level of literacy written and spoken English grammar
  • Strong organisational and administration abilities, including the ability to prioritise workload
  • Flexibility to respond to re-organise priorities according to demand
  • Proficiency in Microsoft Office programs (intermediate user)
  • High professional standards and attention to detail
  • Ability to work using own initiative
  • Well presented, bright and engaging with a proactive and flexible attitude

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