Area Manager
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Location
Reading
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Sector:
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Job type:
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Salary:
£30,000 - £32,000
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Contact:
David de Souza
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Contact email:
ddesouza@bridgerecruitment.co.uk
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Job ref:
03888
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Published:
about 5 years ago
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Expiry date:
2019-10-23
Our Client has been a leading supplier of facilities support services across London, the Thames Valley area and the wider South Eastern region for over 30 years now. They look after Buildings Maintenance, Cleaning Services, Security Services, working in a professional atmosphere with excellent career progression within the company. Looking after up to 25 sites.
Role Objectives:
To ensure all contract cleaning standards and service level agreements required by clients are achieved.
Key Responsibilities:
- Ensure cleaning standards expected by the client are achieved and maintained and all contract cleaning sites / periodic spends come within budgeted working hours
- Ensure target staffing levels at customer sites are achieved and maintained at all times
- Collate accurate payroll information
- Train and manage site supervisors in Health & Safety, basic & advanced cleaning tasks and to ensure this is cascaded to all site cleaning staff as necessary
- Ensure employees adhere to the Company Health and Safety procedure at all times
- Visit all contract sites during cleaning hours making sure all sites of two or more cleaners are visited a minimum of monthly and all sites are visited a minimum of at least quarterly
- Ensure all KPI’s are completed by deadlines
- Carry out quality inspections with a customer or their representative monthly
- To recruit, develop and place cleaning staff in site contracts promptly liaising with Human Resources and Payroll, as appropriate.
Person Specification:
- You will demonstrate, amongst other things, your ability in the following:
- Experienced in providing exceptional customer service and building and maintaining relationships
- Management experience gained within the cleaning industry
- Experience of working within a client facing environment
- Compliance with Safety requirements for operatives
- Experienced in providing exceptional customer service
- Able to multi-task with a methodical approach with an ability to work under pressure
- Able to plan and prioritise workload to ensure objectives are achieved on time
- Able to identify problems and take appropriate action where necessary to resolve
- Able to follow instructions on the use of cleaning materials and machinery
- Able to adhere to manual handling and health and safety regulations as required
- Flexible approach to work
Other Requirements:
- Full, clean driving license
- Able to drive / travel to different sites on a daily basis and handle cleaning equipment on a frequent basis
- Live within commuting distance of the Area
