Account Manager (Soft Services)

  • Full Time/Permanent
  • London
  • Posted 2 weeks ago
  • Salary: £ 40,000 - £45,000 plus benefits
  • Reference: 03630

Our Client provides first-class Soft Services to a prestigious portfolio consisting of 3 sites in Central London. As a Company, they are a market leader in the Cleaning Industry who excel in providing corporate and commercial cleaning services across the London area, with over 30 years’ experience they are a company with impressive growth plans for the future.

They require an exceptional Account Manager who has the ability to implement innovative soft service solutions, develop a strong client relationship and be an ambassador for the Company brand.


Role Description:

  • Your key building responsibility will be to deliver a First Class cleaning service to a high profile Client in London
  • To develop and maintain a professional and proactive business relationship with the key stakeholders within the  team and the client team
  • Hold weekly team meetings with direct reports ensuring policies and procedures are followed and requirements/expectations are fully communicated at all levels
  • To assist in the recruitment and discipline of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation
  • Supporting management from other shifts may be a requirement from time to time
  • Review best practice and present new ideas to keep ahead of the cleaning industry
  • Attend meetings and arranged training as required in order to accommodate the role
  • Preparing management information, including but not restricted to Budget / KPI’s / SLA’ Attend weekly & monthly operations meetings as required and present the collated information
  • Prepare Client monthly report, host monthly client meeting
  • Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments & Safe Systems of Work
  • Undertake any additional task as instructed by the line manager or above.

Key Responsibilities:

  • Focus on the success of the business
  • Flexible attitude towards working relationships and practices
  • People person – Team player
  • Open communication and transparency when liaising with our customers, clients and each other
  • Open to listening, understanding and implementing new ideas, concepts and practises

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